Software Inventory - Joel on Software:

When you look closely you realize that months or years of work has gone into preparing those bug reports, and you ask yourself, how could we have 3000 bugs in the database while our product is delightful and customers love it and use it every day? At some point you realize that you’ve put too much work into the bug database and not quite enough work into the product.


Ah, the old Joel is back, if only briefly.  And he's back to using metaphors from his (iirc) bakery job again too.

Edit: And by "briefly", I mean that by the end of the post, he's shamelessly going into full-bore sales mode for Fog Creek Software.