The salesmen were insistent on increasing the line. They listened to the 5 percent, the special customers who could say what they wanted, and forgot all about the 95 percent, who just bought without making any fuss. No business can improve unless it pays the closest possible attention to complaints and suggestions. If there is any defect in service then that must be instantly and rigorously investigated, but when the suggestion is only as to style, one has to make sure whether it is not merely a personal whim that is being voiced. Salesmen always want to cater to whims instead of acquiring sufficient knowledge of their product to be able to explain to the customer with the whim that what they have will satisfy his every requirement – that is, of course, provided what they have does satisfy these requirements. [emph mine -mfn]

 

Labels: business, ford, users

Remember Joel Spolsky's "Let Me Go Back" letter? I do.

Microsoft, specifically Microsoft Office, doesn't.

I'm obviously trying to save the file to my local drive. And I obviously would prefer not to have to navigate that horrendous UI Word has now to move from OneDrive to my drive.

For an app that still impressively honors old keystroke recipes -- like alt-I, B (alt-insert, break) to insert a page break -- this really offends me (haha) as a user. They are actively preventing you from saving to your drive. (This is not new. This is simply the first time I got aggravated enough to post.)

This is not progress. This is a commercial for OneDrive.

... but...

Fewer keystrokes is better! Let me go back!

Labels: cloud, hats of money, microsoft, microsoft fail, office, UI, usability, users